Terms of service

1. Introduction

Welcome to Bio-Torq. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

2. About Bio-Torq

Bio-Torq is an online retailer offering nature-based cleaning, probiotic, and chemical treatment products for residential, commercial, and industrial use within South Africa.

3. Eligibility to Use Our Services

By using this website, you confirm that:

  • You are at least 18 years old, or have consent from a legal guardian

  • You are legally capable of entering into binding agreements

  • You will use our products and services lawfully and responsibly

4. Product Information & Use

We make every effort to ensure product descriptions, images, specifications, and pricing are accurate. However:

  • Product images are for illustrative purposes only

  • Actual product appearance may vary slightly

  • Products must be used strictly according to instructions

Bio-Torq is not liable for misuse, overuse, or use of products outside their intended purpose.

5. Pricing & Availability

  • All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise

  • Prices and availability are subject to change without notice

  • We reserve the right to limit quantities or discontinue products at any time

6. Orders & Payment

  • Placing an order constitutes an offer to purchase

  • Orders are only confirmed once payment is successfully received

  • We reserve the right to refuse or cancel orders due to stock issues, pricing errors, suspected fraud, or misuse

If an order is cancelled after payment, a full refund will be issued.

7. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to courier delays or external factors

  • Risk of loss passes to the customer once the order is handed over to the courier

  • Please ensure delivery details are correct — Bio-Torq is not responsible for failed deliveries due to incorrect information

8. Returns, Refunds & Cancellations

Returns and refunds are governed by our Returns & Refunds Policy, available on our website.

By placing an order, you acknowledge and accept the terms of that policy.

9. Consumer Protection Act (CPA)

Nothing in these Terms limits your rights under the South African Consumer Protection Act (CPA). Where applicable, statutory warranties and consumer rights remain fully enforceable.

10. Intellectual Property

All content on this website — including logos, text, images, graphics, product names, and branding — is the property of Bio-Torq and may not be copied, reproduced, or used without written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Interfere with website functionality or security

  • Submit false, misleading, or harmful information

  • Attempt to gain unauthorised access to systems or data

We reserve the right to suspend or terminate access for violations.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Bio-Torq shall not be liable for indirect, incidental, or consequential damages

  • Our total liability is limited to the value of the product purchased

  • We are not responsible for damages arising from misuse, incorrect application, or failure to follow instructions

13. Health, Safety & Compliance Disclaimer

Our products are formulated for general cleaning, maintenance, and waste treatment purposes. They are not medical products and do not replace professional advice.

Always follow safety instructions and store products out of reach of children and animals.

14. Privacy & Data Protection (POPIA)

We process personal information in accordance with the Protection of Personal Information Act (POPIA). Please refer to our Privacy Policy for details on how your data is collected, used, and protected.

15. Third-Party Services & Links

Our website may include links to third-party services or tools. Bio-Torq is not responsible for the content, policies, or practices of these third parties.

16. Force Majeure

Bio-Torq shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes, courier disruptions, or power outages.

17. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect once published on the website. Continued use of our services constitutes acceptance of the updated Terms.

19. Contact Information

If you have any questions regarding these Terms, please contact us:

📧 info@bio-torq.co.za
📞 010 822 8206
📱 066 213 6637